The COVID-19 pandemic has disrupted athletics and recreation at all levels and in ways few could have anticipated. Coaches, rec directors and administrators are being forced to think outside the box in order to meet the challenge of keeping students and athletes fit and on their game, while also managing the complex logistics of rescheduling entire seasons, keeping facilities open and implementing myriad new health and safety protocols. Join Athletic Business and 7 Star Service for an in depth conversation with Danielle DeLisio, Certified Mental Performance Consultant at Infinity Mental Performance, on how to help athletes, coaches and administrators deal with these perilous and uncertain times.
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About Ruby Newell-Legner
Fan Engagement Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for:
From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information
- 1500+ athletic, leisure and recreation facilities
- 66 professional sports teams
- 44 new facilities preparing to open
- 35 schools, universities & colleges
- 24 military installations
- The Super Bowl, US Open, The Grey Cup, Shell Grand Prix of Denver, Olympics
- Increased Customer Satisfaction Ratings by 17%
- Improved Secret Shopping Scores to consistent perfect scores in multiple venues
- Amplified repeat business by19%
From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information
About The Guest Speaker
Danielle DeLisio
Certified Mental Performance Consultant Infinity Mental Performance (Troy, N.Y.) Danielle is a Certified Mental Performance Consultant (CMPC) through the Association for Applied Sport Psychology (AASP). She has a Master’s degree in Sport Psychology and Motor Behavior from the University of Tennessee and a Bachelor of Arts degree in Psychology from Siena College where she also played NCAA Division I lacrosse as a goalie. Danielle currently works as the Mental Performance Consultant and Owner of Infinity Mental Performance LLC. She informs her work through her background in lacrosse coaching, experience interning at the United States Military Academy at West Point in the Center for Enhanced Performance, her various graduate experiences in Tennessee including her work as an academic mentor for University of Tennessee NCAA DI student-athletes, and her work with graduate students as an adjunct professor and consultant at Adler University in Chicago. Danielle has worked with youth, high school and collegiate athletes, military personnel, high school and college coaches, and a variety of sport teams both in-person and virtually. She also has experience creating and implementing mental skills programs for athletic teams and Army Reserve Officers' Training Corps (ROTC) cadets. She focuses on helping performers develop their mental skills, including the ability to build and maintain confidence, improve attentional focus, manage performance stress, control emotions, communicate more effectively, develop leadership skills, create team culture and improve team cohesion to enhance performance. |