AB Webinars & Workshops
  • Home
  • Sponsored Webinars
    • Upcoming Webinars
    • Past Webinars >
      • Adding Cardio Floor Classes to your Group Training Mix
      • How Sportsmanship is Impacting the Shortage of Officials ​and What Are Some Possible Solutions?
      • Can digital payments of 1099 workers in high school and college sports help alleviate the stress on athletic budgets, streamline operations, and help recruit officials?
      • Re-Imagining and Advancing the Youth Sports Experience ​Through Technology
      • Keeping it Clean: How to Maintain Water Quality for Swimmer Safety and Comfort
      • Aquatics and Coming Back After COVID – Are You Ready?
      • Engage Fans Like the Pros: Lessons from the University of Nebraska Omaha
      • How to Manage Weather Worries
      • Make Your Pool the Center of Your Community
      • Lightning Safety 101
      • Shift to Succeed: Tips to Navigate the Global Fitness Equipment Shortage
  • Virtual Workshops
    • On-Demand Workshops (By Topic) >
      • Aquatics >
        • Getting Back in the Pool: How to Safely Reopen Your Aquatics Facility
        • Getting Back in the Pool Part II: How to Safely Reopen Your Aquatics Facility
        • Prepping Your Pools and Staff for the Busy Season
      • Athletics >
        • Press Pause on Play: How to Cope with the Unexpected Disruption of Your Sports Season
        • What to Expect as High School Sports Return to Action
      • Capital Improvement Projects >
        • Budgeting and Planning for New Facility Projects in the New Year
        • Facility Branding: Telling Your Program Story
      • Facility Operations >
        • Stadium and Arena Safety and Security Concerns
        • Turf and Field Management
      • Fitness >
        • Trending Fitness Technologies
      • Recreation >
        • Get in the Game: How Esports Can Activate Students and Create Community on Campus
      • Reopening Strategies >
        • Ensuring A Safe Return to Your Facility for Both Guests and Staff
        • How to Create a Customer-Centric Blueprint for the COVID-19 Environment
        • Mapping the Customer Journey Under COVID-19 Guidelines
        • Reopening: Strategies for Getting Your Facility Back Up and Running
        • Reopening Part II: More Strategies for Getting Your Facility Back Up and Running
      • Revenue Strategies >
        • Attracting and Retaining New Members in the New Year
        • How to Monetize Virtual Programming
        • Sponsors: How to Find Them, Date Them, Propose and Marry Them
      • Staff Training >
        • How to Execute a Training Program Everyone Will Buy Into and Be Excited About
        • Preparing Your Staff to Welcome Guests/Fans Under COVID-19 Guidelines
        • The New Etiquette: Training Your Staff on Effective Customer Service in the Time of COVID-19
      • Wellbeing >
        • Creating a Holistic Environment: Promoting Mental Health and Wellbeing in College Rec
        • Promoting Diversity and Inclusion in the Athletics, Fitness and Recreation Industries
ON-DEMAND VIRTUAL WORKSHOP:
REOPENING PART II: MORE STRATEGIES FOR GETTING YOUR FACILITY
BACK UP AND RUNNING
In this second session on reopening strategies, Ruby and our panel of experts will continue the discussion around how to prepare your facilities and staff to welcome guests and members back in a safe and responsible manner. Bring all your remaining questions on this topic, and we’ll do our best to answer them!
 In this FREE session you will learn:​​
  • Efficient cleaning and disinfecting strategies
  • How to prepare staff to return to work
  • How to clearly communicate new policies and protocols with your guests and members
  • Realistic budgeting and staffing strategies during the pandemic
​
Presented by: 
Ruby Newell-Legner, CSP | Fan Engagement Expert | 7 Star Service

Guest speakers:
  • Bill McBride | President & CEO, BMC3 | Co-Founder, President & CEO, Active Wellness
  • Chris Nunes, PhD, CPRE | Director of Parks and Recreation, The Woodlands Township (TX)
  • Steven Trotter, MS, ACSM, ACE | Associate Director, East Carolina University | Principal, Globetrotter Wellness Solutions
​By requesting to watch this AB Virtual Workshop, you are permitting your information to be shared with Athletic Business and 7 Star Service for sales/marketing purposes.
To watch the on-demand recording, please fill out this form:
Watch On-Demand Recording

Workshop Hosted By:
Picture
In Partnership With:
Picture

About Ruby Newell-Legner

Fan Engagement Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for:
  • 1500+ athletic, leisure and recreation facilities
  • 66 professional sports teams
  • 44 new facilities preparing to open
  • 35 schools, universities & colleges
  • 24 military installations
  • The Super Bowl, US Open, The Grey Cup, Shell Grand Prix of Denver, Olympics

Clients that have followed Ruby’s 7 Star Service Proprietary Process have seen the following results:
  • Increased Customer Satisfaction Ratings by 17%
  • Improved Secret Shopping Scores to consistent perfect scores in multiple venues
  • Amplified repeat business by19%

From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information

About The guest speakers

Picture
Bill McBride
President & CEO | BMC3 – Bill McBride Consulting, Coaching & Club Management
Co-Founder, President & CEO | Active Wellness
​
​
Bill is a health club industry veteran with more than 25 years of experience leading and managing all aspects of commercial health clubs, medical fitness centers, residential, community, multi-tenant and corporate fitness sites. He co-founded Active Wellness, LLC and owns a health club consultancy - BMC3. Bill has served as Chairman of the IHRSA Board of Directors, President of the MidAtlantic Club Management Association (MACMA) and served on the Industry Advisory Board for the American Council of Exercise (ACE). He is actively engaged as an author on industry education, serves on several fitness related technology company Advisory Boards, serves on the Medical Wellness Association (MWA) as a Faculty Member. He recently also served on the ACSM Facility Standards & Guidelines 5th Edition Committee as an editor. Bill consults and speaks regularly on industry topics throughout the world.

Picture
Chris Nunes, PhD, CPRE
​Director of Parks & Rec | The Woodlands Township (TX)


​
​Chris is responsible for a $36.3 million operational budget and manages 148 parks, 15 pools and aquatic facilities and 220 miles of pathways. He speaks on topics including business plans, contracting, creative programming, marketing, external funding, communication, leadership and succession planning. In 2015, he received the National Distinguished Professional Award from NRPA. In 2016-2017, he was the President of the American Academy of Parks and Recreation Administrators and in 2019, The Woodlands Township was recognized by NRPA by winning the Gold Medal Grand Plaque Award for excellence in parks and recreation management.
Picture
Steven Trotter, MS, ACSM, ACE
Associate Director | East Carolina University,
Principal | Globetrotter Wellness Solutions


​
​Steven is a consultant, continuing education provider, adjunct faculty member in health and fitness science, and principal for Globetrotter Wellness Solutions. He also serves as the associate director for wellness and fitness at East Carolina University. His expertise is rooted in university rec programs with a repertoire in leadership and organizational development, fitness facility design and management, and program management. He is a 2017 IDEA Program Director of the Year finalist and presents at numerous conferences across North America. He is a subject matter expert and blogger for the American Council on Exercise and previously served a 3-year term on the industry advisory panel.

Athletic Business Is Dedicated to Elevating Facilities, Enriching Programs and Empowering Leaders in Athletics, Fitness and Recreation
​​AthleticBusiness.com
About Athletic Business
Contact the AB Team
Athletic Business is a media brand serving professionals representing colleges and universities, high schools, parks and recreation departments, military branches and bases, health clubs, YMCAs, professional sports teams, stadiums and arenas, sports architecture firms, and hospital and corporate wellness centers.
  • Home
  • Sponsored Webinars
    • Upcoming Webinars
    • Past Webinars >
      • Adding Cardio Floor Classes to your Group Training Mix
      • How Sportsmanship is Impacting the Shortage of Officials ​and What Are Some Possible Solutions?
      • Can digital payments of 1099 workers in high school and college sports help alleviate the stress on athletic budgets, streamline operations, and help recruit officials?
      • Re-Imagining and Advancing the Youth Sports Experience ​Through Technology
      • Keeping it Clean: How to Maintain Water Quality for Swimmer Safety and Comfort
      • Aquatics and Coming Back After COVID – Are You Ready?
      • Engage Fans Like the Pros: Lessons from the University of Nebraska Omaha
      • How to Manage Weather Worries
      • Make Your Pool the Center of Your Community
      • Lightning Safety 101
      • Shift to Succeed: Tips to Navigate the Global Fitness Equipment Shortage
  • Virtual Workshops
    • On-Demand Workshops (By Topic) >
      • Aquatics >
        • Getting Back in the Pool: How to Safely Reopen Your Aquatics Facility
        • Getting Back in the Pool Part II: How to Safely Reopen Your Aquatics Facility
        • Prepping Your Pools and Staff for the Busy Season
      • Athletics >
        • Press Pause on Play: How to Cope with the Unexpected Disruption of Your Sports Season
        • What to Expect as High School Sports Return to Action
      • Capital Improvement Projects >
        • Budgeting and Planning for New Facility Projects in the New Year
        • Facility Branding: Telling Your Program Story
      • Facility Operations >
        • Stadium and Arena Safety and Security Concerns
        • Turf and Field Management
      • Fitness >
        • Trending Fitness Technologies
      • Recreation >
        • Get in the Game: How Esports Can Activate Students and Create Community on Campus
      • Reopening Strategies >
        • Ensuring A Safe Return to Your Facility for Both Guests and Staff
        • How to Create a Customer-Centric Blueprint for the COVID-19 Environment
        • Mapping the Customer Journey Under COVID-19 Guidelines
        • Reopening: Strategies for Getting Your Facility Back Up and Running
        • Reopening Part II: More Strategies for Getting Your Facility Back Up and Running
      • Revenue Strategies >
        • Attracting and Retaining New Members in the New Year
        • How to Monetize Virtual Programming
        • Sponsors: How to Find Them, Date Them, Propose and Marry Them
      • Staff Training >
        • How to Execute a Training Program Everyone Will Buy Into and Be Excited About
        • Preparing Your Staff to Welcome Guests/Fans Under COVID-19 Guidelines
        • The New Etiquette: Training Your Staff on Effective Customer Service in the Time of COVID-19
      • Wellbeing >
        • Creating a Holistic Environment: Promoting Mental Health and Wellbeing in College Rec
        • Promoting Diversity and Inclusion in the Athletics, Fitness and Recreation Industries