Facilities dedicated to the athletics, fitness and recreation industries are integral to a healthy society. As states begin to open for business, you're working to navigate the challenges related to reopening your facilities in a safe and responsible manner. Join us for a discussion with industry experts on strategies that can help you open your doors once again, while keeping members and staff safe and healthy.
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In this FREE session you will learn:
Presented by: Ruby Newell-Legner, CSP | Fan Engagement Expert | 7 Star Service Guest speakers:
Even if you can't attend the live Virtual Workshop, be sure to register and we'll send you a link to the recording within two business days of the live session.
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Workshop Hosted By:
In Partnership With:
Sponsored By:
Learn more about the sponsor at: turftank.com
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By registering for AB Virtual Workshops, you are permitting your information to be shared with Athletic Business, 7 Star Service and any sponsors for sales/marketing purposes.
About Ruby Newell-Legner
Fan Engagement Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for:
From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information
- 1500+ athletic, leisure and recreation facilities
- 66 professional sports teams
- 44 new facilities preparing to open
- 35 schools, universities & colleges
- 24 military installations
- The Super Bowl, US Open, The Grey Cup, Shell Grand Prix of Denver, Olympics
- Increased Customer Satisfaction Ratings by 17%
- Improved Secret Shopping Scores to consistent perfect scores in multiple venues
- Amplified repeat business by19%
From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information
About The guest speakers
Bill McBride
Co-Founder, President & CEO | Active Wellness President & CEO | BMC3 Bill is a health club industry veteran with more than 25 years of experience leading and managing all aspects of commercial health clubs, medical fitness centers, residential, community, multi-tenant and corporate fitness sites. He co-founded Active Wellness, LLC and owns a health club consultancy - BMC3. Bill has served as Chairman of the IHRSA Board of Directors, President of the MidAtlantic Club Management Association (MACMA) and served on the Industry Advisory Board for the American Council of Exercise (ACE). He is actively engaged as an author on industry education, serves on several fitness related technology company Advisory Boards, serves on the Medical Wellness Association (MWA) as a Faculty Member. He recently also served on the ACSM Facility Standards & Guidelines 5th Edition Committee as an editor. Bill consults and speaks regularly on industry topics throughout the world. |
Chris Nunes, PhD, CPRE
Director of Parks & Rec | The Woodlands Township (TX) Chris is responsible for a $36.3 million operational budget and manages 148 parks, 15 pools and aquatic facilities and 220 miles of pathways. He speaks on topics including business plans, contracting, creative programming, marketing, external funding, communication, leadership and succession planning. In 2015, he received the National Distinguished Professional Award from NRPA. In 2016-2017, he was the President of the American Academy of Parks and Recreation Administrators and in 2019, The Woodlands Township was recognized by NRPA by winning the Gold Medal Grand Plaque Award for excellence in parks and recreation management. |
Steven Trotter, MS, ACSM, ACE
Associate Director | East Carolina University, Principal | Globetrotter Wellness Solutions Steven is a consultant, continuing education provider, adjunct faculty member in health and fitness science, and principal for Globetrotter Wellness Solutions. He also serves as the associate director for wellness and fitness at East Carolina University. His expertise is rooted in university rec programs with a repertoire in leadership and organizational development, fitness facility design and management, and program management. He is a 2017 IDEA Program Director of the Year finalist and presents at numerous conferences across North America. He is a subject matter expert and blogger for the American Council on Exercise and previously served a 3-year term on the industry advisory panel. |
ABout the sponsor
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Turf Tank exclusively sells the Turf Tank ONE paint robot around the world to just about any size sports organization, from local non-profit youth clubs to large professional sports teams to everything else in between. If your organization would like to save time, reduce paint costs, maximize labor productivity – the Turf Tank GPS paint robot is the solution for you. Turf Tank has recently released a new social distancing application where organizations can protect the health of individuals and families by creating physical zones of any size for any surface. Learn more about the sponsor at: turftank.com
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