As you adapt your customer experience in the time of COVID-19, how do you put customers at the center of your reopening strategy? How do you make decisions that are supportive of staff, yet meet the guidelines for a safe environment? Prepare your staff members for reopening by exploring specific customer service training techniques, dealing with upset patrons, and creating a positive environment. Help everyone adjust to the new rules and be proactive in dealing with the challenges.
In this FREE session you will learn:
Presented by: Ruby Newell-Legner, CSP | Fan Engagement Expert, 7 Star Service Even if you can't attend the live Virtual Workshop, be sure to register and we'll send you a link to the recording within two business days of the live session.
|
Workshop Hosted By:
In Partnership With:
|
By registering for AB Virtual Workshops, you are permitting your information to be shared with Athletic Business, 7 Star Service and any sponsors for sales/marketing purposes.
About Ruby Newell-Legner
Fan Engagement Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for:
From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information
- 1500+ athletic, leisure and recreation facilities
- 66 professional sports teams
- 44 new facilities preparing to open
- 35 schools, universities & colleges
- 24 military installations
- The Super Bowl, US Open, The Grey Cup, Shell Grand Prix of Denver, Olympics
- Increased Customer Satisfaction Ratings by 17%
- Improved Secret Shopping Scores to consistent perfect scores in multiple venues
- Amplified repeat business by19%
From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information